What is third-party support?
Third-party support is not just an alternative option for your maintenance provider. There are certain, specific circumstances when third-party support can be particularly beneficial. This is what Gartner refers to as typical scenarios, for cost-saving opportunities.
Cloud migrations – During a migration process, you’re not going to be upgrading your on-premise software, but you’ll be paying full price for support and maintenance in the interim. Third-party support would serve your support requirements during the change over, and for 50% of the cost.
Migrating to another vendor – As above, third-party support can be utilized to make savings on maintenance while the migration is going on.
Reviewing support usage – It’s very possible that you hardly ask for technical support or raise support tickets, yet you’re still paying vast amounts of money for that service unnecessarily. Third-party support helps you save at least 50% on your support bill.
Support for legacy products – Third-party support lets you keep your legacy products, keeping your system familiar, cheaper to run, and allowing your business to run smoothly.
Escape rising maintenance costs – Some Oracle/SAP contracts include no price protection for maintenance and support. You can escape these sorts of contracts and be provided with support and maintenance for a much more reasonable rate with third-party support.