Meet database needs with exceptional, independent service
Most Oracle Database support customers are likely frustrated with rising annual maintenance fees and costly forced upgrades. They express disappointing customer service experiences from the Oracle Database support team and find they are getting few if any valuable enhancements. Other common concerns include improving database performance and availability plus achieving comprehensive database security. Rimini Street provides independent, third-party support that addresses these Oracle Database maintenance concerns while delivering higher ROI on current Oracle Database releases.
More comprehensive support for Oracle Database, more business value
Rimini Street support replaces Oracle Database support services, delivering an immediate 50% annual savings compared to Oracle’s annual support fees and a higher-value service offering led by a Primary Support Engineer (PSE). Services include performance support, interoperability support, and security advisory services. With Rimini Street as a support partner, clients can avoid costly product upgrades and invest in other parts of their business. Rimini Street support for Oracle Database is global, ranging from a single server to large, complex environments with thousands of global database servers and addresses small data storage requirements to those as large as 700TB.
Reduce costs of Oracle Fusion Middleware support
Oracle Fusion Middleware software is stable and reliable, requiring less support than previous generations. Yet most Oracle Fusion Middleware licensees seem to be frustrated by vendor pressure to upgrade and by lackluster support. Many are getting little value from their annual Oracle Fusion Middleware support contracts. So, they are choosing to extend the life of their current releases and dramatically reduce costs by replacing Oracle Fusion Middleware support with independent, third-party support from Rimini Street, gaining an immediate 50% annual savings over Oracle’s annual support fees.
Consolidate enterprise software support
Rimini Street offers maintenance services and support for Oracle Fusion Middleware software. Services include support for Oracle Fusion Middleware software by itself or in combination with support for Oracle or SAP enterprise applications and Oracle Database. Clients using Rimini Street combined support for Oracle applications receive an integrated service offering with all the advantages of single-provider support.
Help maximize the value of Hyperion software
Today’s Hyperion systems are stable and reliable, requiring much less support than earlier generations of enterprise software. Many customers, likely frustrated by forced vendor upgrades to remain fully supported and by lackluster service levels, are skeptical that the high cost of annual Oracle Hyperion support is a good value. Organizations may prefer to extend the life of their current Hyperion EPM release, and many are reducing costs by replacing Oracle Hyperion support with independent support from Rimini Street.
Comprehensive support for Hyperion EPM software
Rimini Street provides independent, third-party support for Oracle Hyperion enterprise performance management software across the entire product suite. Hyperion software can be supported by itself or in combination with software maintenance services for other enterprise applications and databases — all from Rimini Street. Clients can benefit from higher-value, single-provider support using the Rimini Street integrated service offering that includes a single point of contact for all Hyperion enterprise software support and maintenance needs; proven expertise, and personalized, ultra-responsive service.
Oracle E-Business Suite is often extended, customized, and integrated with third-party products. We highly recommend that you follow our published guidance for performing extensions, customizations, and third-party integrations.
In addition to these guidelines, you should also follow our equivalent recommendations for granting access to Oracle E-Business Suite database objects. Our guidance for accessing an EBS database takes a least-privileges approach to provide access to database objects. The database access recommendations complement